At Tamila Agrifood Company, we take customer feedback and product quality very seriously. If you have any concerns or complaints regarding our products, we follow a structured resolution process: 1. Report the Issue A. Contact us via email or phone within 7 days of receiving your order. B. Provide details about the issue, including photos or videos if possible. 2. Investigation & Resolution A. Our quality control team will review your complaint and investigate the issue. B. If the issue is confirmed, we will offer a replacement, refund, or credit, depending on the situation. 3. Continuous Improvement A. We document all complaints to improve our processes and prevent future issues. Customer satisfaction is our priority, and we are committed to providing a quick and fair resolution to any concerns. For assistance, please contact our customer service team, and we will be happy to help!

At Tamila Agrifood Company, we prioritize customer satisfaction and stand behind the quality of our products. Our return and refund policy is as follows: 1. Returns: A. We accept returns only for damaged, defective, or incorrect products. B. To initiate a return, customers must notify us within 7 days of receiving the order. C. Products must be in their original packaging and unused. 2. Refunds: A. Refunds are processed only after the returned items are inspected and approved. B. Refunds will be issued to the original payment method or as store credit. C. Shipping costs are non-refundable unless the return is due to our error. 3. Replacement: A. If you receive a damaged or incorrect product, we offer a replacement at no extra cost. To request a return, refund, or replacement, please contact our customer support team with your order details and proof of the issue. For further assistance, feel free to reach out to us.

You can easily reach our sales team through multiple channels: • Email: Tamilaagrifood@gmail.com • Phone/WhatsApp: +989141858935 • Website Contact Form: Visit our Contact Us page and submit your inquiry. • Social Media: Connect with us on LinkedIn, Instagram, Facebook or other platforms. Our team is available to assist you with product inquiries, pricing, and order placements. We look forward to hearing from you!

At Tamila Agrifood Company, sustainability is a core value, and we are committed to adopting environmentally responsible practices across all aspects of our operations. Some of the key sustainability practices we follow include: 1. Ethical Sourcing: We collaborate with local farmers who prioritize sustainable farming techniques, ensuring minimal environmental impact while supporting local communities. 2. Water and Resource Conservation: We work closely with our suppliers to implement water-efficient irrigation systems and sustainable resource management practices to reduce waste and conserve vital resources. 3. Packaging and Waste Reduction: We use eco-friendly, recyclable packaging materials and continuously seek ways to minimize waste in our production and distribution processes. 4. Supporting Biodiversity: We promote agricultural practices that maintain and enhance local biodiversity, contributing to healthier ecosystems. 5. Carbon Footprint Reduction: Through careful logistics planning and by supporting sustainable transportation methods, we strive to minimize the carbon footprint of our operations. By focusing on these practices, we aim to reduce our environmental impact and promote long-term sustainability for both the agriculture industry and the planet.

At Tamila Agrifood Company, we take extensive measures to ensure the freshness and safety of all our products. Our process includes: 1. Careful Sourcing: We partner with trusted local farmers and producers who follow sustainable and safe farming practices to ensure that our products are of the highest quality right from the start. 2. Strict Quality Control: Each product undergoes rigorous quality checks and inspections at every stage of processing, packaging, and shipping to ensure that it meets international food safety standards. 3. Proper Storage and Handling: We store our products in optimal conditions to maintain their freshness, using climate-controlled environments and hygienic practices during transportation and storage. 4. Certification and Compliance: Our products are certified for safety and quality, including certifications like ISO 22000 and HACCP, ensuring they meet global food safety and hygiene standards. By combining responsible sourcing, rigorous testing, and proper handling, we guarantee that our products reach you in the best possible condition.

At Tamila Agrifood Company, we source our agricultural products from trusted farms and producers across Iran, known for their commitment to quality and sustainable farming practices. We work closely with local farmers in key agricultural regions to ensure that our products, including saffron, tea, rice, dates, and raisins, meet the highest standards of quality and freshness. Our sourcing approach prioritizes ethical practices, environmental sustainability, and supporting local communities, ensuring that each product is not only of premium quality but also produced with care for both people and the planet.

Yes, Tamila Agrifood Company offers credit terms and financing options for qualified customers, particularly for larger or long-term orders. The specific terms and conditions depend on the order size, customer relationship, and market factors. To discuss your financing needs and determine eligibility, please contact us with details about your business and the products you are interested in. Our team will work with you to find the most suitable payment arrangement.

Yes, we provide customized price lists and quotations based on your specific needs. To receive a price list or a detailed quote, please contact us with the following information: 1. The products you are interested in. 2. The quantities you require. 3. Your shipping destination. Once we have this information, we will prepare a tailored quotation that includes pricing, shipping options, and estimated delivery times. Feel free to reach out to our sales team, and we’ll be happy to assist you.

At Tamila Agrifood Company, we offer a variety of secure payment methods to ensure a smooth transaction process. We accept the following payment options: 1. Bank Transfers: International wire transfers to our designated bank accounts. 2. Credit/Debit Cards: We accept major credit and debit cards, including Visa, MasterCard, and others. 3. Online Payment Platforms: For convenience, we also accept payments via trusted online platforms, depending on your location. 4. Letter of Credit (LC): For larger, bulk orders, we can arrange payment via Letter of Credit. If you have specific payment preferences or questions, feel free to contact us, and we will work with you to accommodate your needs.

Yes, Tamila Agrifood Company assists with customs clearance and provides all necessary documentation to ensure a smooth international shipping process. We prepare and provide the required export documents, such as commercial invoices, packing lists, certificates of origin, and any specific certifications needed for your country. For our international customers, we ensure that all customs procedures are handled efficiently to minimize delays and ensure that your order reaches you without complications. If you have any specific requirements or need additional support, please don’t hesitate to contact us.

At Tamila Agrifood Company, we offer a range of shipping options to ensure timely and efficient delivery of your orders. The available shipping methods depend on your location, order size, and urgency. Our primary shipping options include: 1. Air Freight: Fast and reliable, ideal for urgent orders. Delivery times typically range from 3 to 7 business days. 2. Sea Freight: Cost-effective for larger orders. Delivery times vary depending on the destination port but typically take 10 to 30 days. 3. Land Transport: Available for neighboring countries and regional shipments. Delivery times are usually between 5 to 15 business days. Please note that delivery times may vary based on the destination, product availability, and customs clearance. For specific delivery estimates and to choose the best shipping method for your needs, feel free to contact us.

Tamila Agrifood Company exports its high-quality agricultural products to a wide range of countries worldwide. Our primary markets include, but are not limited to: • Middle Eastern countries • Europe • Asia • North America We are constantly expanding our global reach and are committed to delivering our premium products to customers around the world. If you are interested in ordering from a specific country not listed here, please feel free to contact us, and we will be happy to assist with your request.

Yes, Tamila Agrifood Company offers bulk discounts on large orders. We understand the needs of businesses that require significant quantities of our products, and we are happy to provide competitive pricing for bulk purchases. For more information on bulk discounts, please contact us with details about your order, including the products and quantities you are interested in, and we will provide you with a customized quote.

At Tamila Agrifood Company, our minimum order quantity (MOQ) varies depending on the product and order type. For bulk orders or wholesale purchases, we offer flexible MOQs to meet the needs of our customers. Please contact us directly with details about the product you're interested in, and we will be happy to provide you with the specific MOQ and pricing. For smaller orders, we also offer competitive solutions and will work with you to ensure you receive the best possible service.

Placing an order with Tamila Agrifood Company is simple and convenient. You can follow these steps: 1. Browse Our Products: Explore our wide range of high-quality agricultural products on our website. 2. Contact Us: Once you’ve selected the products you wish to order, reach out to us via our contact form, email, or phone number. 3. Request a Quote: For bulk orders or specific product inquiries, we will provide you with a detailed quote, including pricing, shipping options, and delivery times. 4. Confirm Your Order: After receiving your quote, confirm your order and provide us with the necessary shipping and payment details. 5. Payment: We accept a variety of payment methods, including bank transfers and other secure online payment options. 6. Shipping & Delivery: Once payment is confirmed, we will process and ship your order according to your preferred delivery method. If you have any questions or need assistance at any stage, our customer service team is here to help!

At Tamila Agrifood Company, we are committed to maintaining the highest standards of quality in all our products. We follow stringent quality control measures at every stage of our supply chain, from sourcing and processing to packaging and delivery. Our products are carefully inspected to ensure they meet international food safety standards. We hold relevant certifications that reflect our dedication to quality, including but not limited to: • ISO 22000 : Food Safety Management System certification, ensuring our products meet global food safety standards. • HACCP: Hazard Analysis and Critical Control Points certification, a preventative approach to food safety. • Organic Certifications: For our organic product offerings, guaranteeing they meet the standards of organic farming. • Non-GMO Certification: Ensuring that our Non-GMO products are free from genetic modifications. Our certifications demonstrate our commitment to delivering safe, high-quality agricultural products to our customers worldwide.

Yes, at Tamila Agrifood Company, we offer both organic and Non-GMO products. We are committed to providing our customers with the highest quality agricultural goods, sourced from trusted farms that prioritize sustainable farming practices and natural cultivation methods. Our organic and Non-GMO offerings ensure that you receive products free from harmful chemicals and genetic modifications, allowing you to enjoy food that is not only healthy but also environmentally friendly.

At Tamila Agrifood Company, we offer a wide range of high-quality Iranian agricultural products, including: • Saffron: Pure and premium-grade Iranian saffron, renowned for its rich flavor and color. • Tea: A variety of aromatic Iranian teas, including black and green teas, carefully sourced from the best tea gardens. • Rice: High-quality Iranian rice, known for its exceptional taste and texture. • Dates: Sweet and nutritious Iranian dates, available in various varieties. • Raisins: Premium Iranian raisins, perfect for snacking or as ingredients in various dishes. • And More: A variety of other agricultural products, all carefully selected for quality and freshness. Our commitment to quality ensures that all our products meet international standards and reach our customers in the best possible condition.

Tamila Agrifood Company is located at: No. 32, Edalat 57, Valie' Asare St., Gorgan, Golestan Province, IRAN. We are strategically positioned in the heart of Iran's agricultural hub, allowing us to directly source premium quality products from local farmers and producers.

Tamila Agrifood Company is a leading supplier and exporter of high-quality agricultural products based in Iran. We specialize in sourcing, processing, and delivering a wide range of premium food items, including Iranian saffron, tea, rice, dates, raisins and other agricultural commodities. Our commitment to sustainability, quality, and customer satisfaction drives our operations. We work closely with local farmers and producers to ensure that our products meet international standards and are delivered on time to our global clients. Whether you're a distributor, retailer, or consumer, Tamila Agrifood Company is dedicated to providing reliable and efficient agricultural solutions tailored to your needs.